Privacy Policy
Effective Date: April 8, 2026
At CareMatch AZ, we believe that finding the right care home for your loved one is deeply personal — and so is how we handle your information. This Privacy Policy explains how we collect, use, protect, and respect the information you share with us while using our website or communicating with our team.
1. Information We Collect
When you visit CareMatch AZ, submit a search, request a walkthrough, or contact us (including by phone, email, or text message), we may collect basic contact information such as your name, email address, and phone number; details about your loved one's care needs (e.g., memory care, mobility assistance, Alzheimer's support); the content of your messages and inquiries; and your communication preferences and SMS opt-in/opt-out status.
We only collect what is necessary to help you find the right care options in the Phoenix area.
2. How We Use Your Information
- Responding to your questions and inquiries
- Matching your loved one's specific needs with suitable vetted homes
- Scheduling walkthroughs and sending appointment reminders
- Delivering updates or follow-up information you've requested (including via SMS)
- Continuously improving our matching process and website experience
We will never use your information to market unrelated products or services.
3. How We Protect Your Information
We take the security of your personal information seriously. We use industry-standard safeguards including encryption, secure servers, and strict access controls. While we work hard to protect your data, we want to be transparent: no online system or communication method can guarantee 100% security.
4. Sharing Your Information
We do not sell, rent, or share your personal information for marketing purposes. We may share your information only in these limited situations:
- With trusted service providers who help us operate our website and deliver services (under strict confidentiality agreements)
- When required by law, court order, or government authority
- To protect the rights, safety, or property of CareMatch AZ, our users, or others
Important note on SMS/text messaging: Your mobile number and SMS consent information are never shared with third parties or affiliates for marketing purposes. Text messaging opt-in data is kept strictly private.
5. SMS Messaging & Text Communications
When you text us or opt in to receive messages, you agree to receive recurring SMS updates from CareMatch AZ related to your care home search. Message and data rates may apply. The frequency of messages depends on your interactions with us.
To stop receiving messages at any time, simply reply STOP. You can also text HELP for assistance.
6. Your Rights and Choices
You are in control of your information. You may:
- Opt out of SMS communications at any time by replying STOP
- Request access to the personal information we hold about you
- Ask us to correct or update inaccurate information
- Request deletion of your information (subject to legal retention requirements)
To exercise any of these rights, simply contact us using the details below.
7. How Long We Keep Your Information
We keep your information only as long as needed to fulfill the purpose for which it was collected — such as helping you find and place your loved one in the right care home — or as required by law.
8. Changes to This Privacy Policy
We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. When we do, we will update the effective date at the top of this page and encourage you to review it periodically.
9. Questions or Concerns?
If you have any questions about this Privacy Policy or how we handle your information, please don't hesitate to reach out. We're here to help and are happy to talk through any concerns you may have.
CareMatch AZ
Peoria, AZ 85383
Phone: 623-203-7762